In this instalment of the Open to All webinar series, held in collaboration with the British Beer & Pub Association (BBPA), we explored the vital role of inclusive language in fostering welcoming, respectful, and psychologically safe environments. The session offered valuable insights into how language shapes workplace culture, with a focus on hospitality settings and broader professional environments.
Event Disclaimer
The views expressed by speakers during this event are based on their own personal perspectives and experiences and do not necessarily reflect those of enei. The language and terminology used by speakers do not represent the views of all people who share the speakers’ identities or protected characteristics. enei aims to create an open and respectful space for dialogue.
Please be advised that the information presented in this event was accurate as of the time of recording.
The subtitles in this video were automatically generated and may not be accurate. Although this is not a live broadcast, follow-up questions about the content covered in this archived recording can be submitted to events@enei.org.uk.
Highlights and takeaways
During this session, the following topics were discussed:
- The impact of language on creating an inclusive workplace.
- Avoiding common language pitfalls that can perpetuate bias and exclusion.
- Tools and techniques for communicating effectively and respectfully with diverse colleagues and customers.
- Promoting a culture of inclusivity through conscious language choices.
Who might benefit from viewing the recording of this event?
All employees
Who was our guest speaker?
Amber Arnold, Head of DEIJ & Impact Communications, MikeWorldWide
Amber is an award-winning leader in DEI and corporate communications, recognised for her passion for connecting people, celebrating differences, and amplifying diverse voices and cultures. With deep expertise and a proven track record, she is a trusted advisor to global enterprises, innovative start-ups, academic institutions, small businesses, and mission-driven non-profits.
Amber offers strategic guidance on developing authentic points of view, practical plans, and long-term DEI communications strategies to help organisations navigate today’s complex social and business landscape.
She currently serves on the Forbes Communications Council and the PRSA Foundation Board and is a faculty advisor for Columbia University’s Master of Science in Strategic Communication programme, of which she is also an alumna. Her areas of expertise include multicultural storytelling, DEI positioning, executive visibility, and thought leadership.
Questions?
If you have any questions about enei events, please contact events@enei.org.uk
This event was presented and moderated by Dionne Eldridge from the enei team on 10 July 2025.